Skip to site content

Coronavirus (COVID-19) Updates & Information

Updated November 30, 2020

At Lake Cumberland Regional Hospital, our top priority is safeguarding the health and wellbeing of our patients, providers, employees and community. We continue to closely monitor the prevalence of coronavirus (COVID-19) in our community and follow state and federal guidance as we adapt our operations to safely care for and support our patients. As our community reopens, we want you to know all that Lake Cumberland is doing to prevent the spread of infectious disease.  Lake Cumberland has your safety covered.  

Please be advised that as of Tuesday, November 17, 2020 in an effort to protect the health and safety of our patients, visitors and staff NO VISITORS will be allowed to enter the facility.  

The following exceptions may be made to this policy:

  • Obstetric patients may have one visitor
  • Patients who are minors under age 18 may have one parent or guardian visitor
  • Patients undergoing surgery or procedures may have one visitor who should wait in their car OR in the Surgical Waiting Room while waiting on surgical/procedural updates/discharge instructions from a nurse
  • End-of-life care visits from immediate family and clergy
  • Emergency Department patients may have one visitor with them

Absolutely no visitors under 16 years of age.  All visitors and patients will be screened and have their temperature taken upon entry. 

As of November 9, 2020, ALL patients who are admitted to the hospital or undergoing an elective procedure (with the exception of some outpatient imaging procedures) will be tested for COVID-19. 





Use the links below for additional information on COVID-19 restrictions, information, and resources. 

Videos on What to Expect at LCRH  |  Visitor Restrictions & Screening  |  Guidance on Elective Surgeries  |   Caring for COVID-19 Patients  | 
Understanding COVID-19  |  Your Safety & Security


Our team of infection preventionists, physicians, nurses and staff are using the best practices to keep our hospital and clinics safe for your visit.  We are here and ready to care for you.  It is safe to come to Lake Cumberland for healthcare.  


  Watch:  Important Information about LCRH and COVID-19


What to Expect: Emergency Department


What to Expect: LCMA Walk-In Clinic


Keeping Lake Cumberland Clean & Safe



I Wear a Mask Because #WearingisCaring

 

 


Frequently Asked Questions

Below is a list of frequently asked questions that may help aid in understanding Lake Cumberland's preparedness during the COVID-19 outbreak. 

Visitor Restrictions and Screening

  • What visitor restrictions are in place at LCRH?

    At Lake Cumberland Regional Hospital, our top priority is safeguarding the health and wellbeing of our patients, providers, employees and community.

    Please be advised that as of Tuesday, November 17, 2020 in an effort to protect the health and safety of our patients, visitors and staff NO VISITORS will be allowed to enter the facility.  

    The following exceptions may be made to this policy:

    • Obstetric patients may have one visitor
    • Patients who are minors under age 18 may have one parent or guardian visitor
    • Patients undergoing surgery or procedures may have one visitor who should wait in their car OR in the Surgical Waiting Room while waiting on surgical/procedural updates/discharge instructions from a nurse
    • End-of-life care visits from immediate family and clergy
    • Emergency Department patients may have one visitor with them

    Absolutely no visitors under 16 years of age.  All visitors and patients will be screened and have their temperature taken upon entry. 

    Signage is posted around the facility notifying visitors and the community of these new restrictions and guidelines.Thank you for your continued understanding and cooperation as we work to maintain a safe environment for our patients and team.

  • What entrances are open at LCRH?

    Between the hours of 6 AM and 6 PM, patients and visitors may enter the hospital through the Emergency Department and Main Lobby (Level 1) Garage entrance only.

    • Between the hours of 6 PM and 6 AM, patients and visitors may enter through the Emergency Department only. The Main Lobby entrance will be closed.
    • Staff, including nurses and physicians, should enter the facility at all times through the Basement Level Garage entrance only.
  • Will I be screened upon entry?

    All visitors and patients and staff will be screened and have their temperature taken upon entry. No visitor or staff member will be allowed if they have symptoms of respiratory infection or flu (fever, cough, shortness of breath), have recently traveled to an area with a known outbreak of the virus, or have had close contact with a person who is presumptive positive or positive for COVID-19.

  • Will I be required to wear a mask?

    As of April 1, all visitors, patients, and staff at Lake Cumberland Regional Hospital and its affiliates as well as Lake Cumberland Physician Practices will be required to wear a facemask (also known as a surgical mask) at all times. More information on N95 masks, surgical masks, and wearing a mask in public is below.

  • What restrictions or screenings are in place at other LCRH facilities and Lake Cumberland Physician Practices?

    To help ensure the safety of our patients, providers, employees and community, all of our LCRH facilities and employed practices will be practicing similiar limited visitor protocols.  We have implemented a zero-visitor* protocol effective Tuesday, November 16 at LCRH facilities and employed practices. 

    To help ensure the safety of our patients, providers, employees and community, only patients receiving medical care will be permitted at this time.  Thank you for your cooperation and understanding while we stay focused on providing high-quality care.

    *Exceptions:
    If you have an individual who is actively managing healthcare decisions on your behalf in the event that you are unable to make those decisions for yourself, that individual will be allowed to accompany you for your appointment if they are well. This individual will be screened according to CDC guidelines and will have their temperature checked before entry. If your guest has a temperature of 100° F or higher and/or fails to meet entry requirements according to screening guidelines, they will not be permitted to accompany you.

    If the patient is a minor, one parent or legal guardian will be allowed to accompany the patient, subject to the same screening guidelines as outlined above.
    If you need assistance from a companion getting from the car to the office, we will ask the companion to return to the car during the appointment and will contact them when your appointment is over to come back and assist you.

Guidance on Elective Surgeries & Procedures // Connecting with Your Healthcare Provider 

  • Is the hospital clean and safe?

    Our hospital is clean and safe -- just like it always has been! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility. We continue to use the most effective cleaning and disinfection protocols available in healthcare today. We are cleaning all high touch surfaces every 30 minutes, have implemented an electrostatic cleaning system to be used before a patient arrives and once a patient leaves a room, and our environmental services team is utilizing the same PPE and safety precautions as the rest of our staff.

  • Do you have the supplies and capacity to accommodate my procedure?

    Our clinical teams will conduct daily "go/no-go" meetings in which they will review crucial supplies such as PPE, medications, blood, space and staffing to ensure that we have enough to comfortably care for those undergoing elective/non-urgent procedures AND accommodate our normal emergency care and potential COVID-19 patients.  We are not booking our schedules to full capacity. Out of an abundance of caution and with the conservation of supplies in mind, we are not starting with a full schedule right away. Should things continue to progress positively, we'll increase our capacity on a week-by-week basis. This is for your safety and ours.

  • Do you have enough staff to resume elective/non-urgent procedures?

    Our team regularly monitors staffing levels to ensure a safe environment for all patients, providers and employees. In addition, we screen all employees daily for COVID-19 symptoms. We are confident that we have the appropriate staff and providers to resume elective and non-urgent procedures while also accommodating our normal emergency care and potential COVID-19 patients.

  • Will my experience be the same as in the past?

    Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health during the COVID-19 pandemic.

  • What should I expect during my procedure?

    Upon arrival at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.  You may never see another patient while you are here, and that is intentional for now. We are currently trying to minimize overlap in an effort to promote social distancing, conserve resources, and protect the safety of all of our patients and employees.  You are going to be asked COVID-19 screening questions multiple times by multiple people, up until you are admitted for your procedure. You may get tired of these questions, but we assure you they are for your health and safety, and that of our staff.  You may never see the faces of your care team members under their protective equipment. We do regret this, as the personal connections we have with our patients and community are what keep us going. However, this is an important precaution we are taking to protect you and our clinical staff.

  • How will I prepare for my procedure?

    If you are having a surgical procedure, you will be asked to practice "safer at home" behaviors for seven (7) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing -- trying only to leave your home for critical needs such as groceries or going to the pharmacy. If you need to leave for an essential purpose, you must wear a mask. You also will be asked to check your temperature twice a day during this seven-day period and report any result above 100°F to your provider. Finally, you will be tested for COVID-19 prior to your procedure as an additional precaution.

  • Will I be tested for COVID-19?

    Currently, ALL patients admitted to the hospital or undergoing a procedure, will be tested for COVID-19.  If you are undergoing an outpatient procedure, your provider will place the order for the test, and the hospital will reach out with instructions for scheduling. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care. If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.

  • Can I still make an appointment with my doctor? Is telemedicine an available option?

    Yes, many providers within the Lake Cumberland Physician Practices group are still accepting in-office appointments, however visitor restrictions and screening are in place.  Read about those here.   

    Many of these practices are also now offering telemedicine visits.  Patients who are concerned they may be experiencing symptoms of COVID-19 may also use these telemedicine appointments to help further reduce the spread of respiratory illness. Two types of telehealth visits are available: telephonic and televideo. A telephonic visit is simply a phone call with your provider and a televideo visit is a face-to-face visit through video with you provider using a video conferencing tool. 

    • To request this type of appointment, simply call your provider’s office, just as you would for an in-person visit.
    • You will be given an appointment time and instructions for the best way to connect on your computer or phone.
    • At your scheduled time, instead of coming to the office, you will call back or log in and be “checked in” by a nurse or office manager. Then you'll be transferred to your physician for the call or two-way video.

    To learn more about our telemedicine offerings, please visit  lakecumberlandphysicianpractices.com/telemedicine

Caring for COVID-19 Positive Patients

  • Are you currently treating patients who are positive for COVID-19?

    Yes, we are treating patients who are positive for novel coronavirus (COVID-19) at our hospital.

  • Where are these patients located within the hospital?

    Currently, all patients who have tested positive, or those who are presumptive positve, and require hospitalization, are placed in an isolated unit dedicated to COVID-19 cases, within our hospital. Should this unit become full, our emergency plan includes the establishment of other secure and safe COVID-19 patient areas within the hospital, or in some cases, outside of the hospital, and away from patients who may be hospitalized for non-COVID-19 reasons.

  • Who is caring for COVID-19 patients?

    Dedicated teams of nurses and physicians in our COVID-19 unit and ER are caring for positive and presumptive positive COVID-19 patients. Negative-pressure air units are in place to ensure that the airflow from these areas of the hospital remains separate from our other patient, visitor and staff areas.

  • What is an N95 mask and who should wear one?

    An N95 is a type of respirator mask that can remove particles from the air that is breathed through it. N95 are capable of filtering out all types of particles, including bacteria and viruses. An N95 is recommended only for use by healthcare personnel who need protection from both airborne and fluid hazards (e.g., splashes, sprays). These respirators are not used or needed outside of healthcare settings. In times of shortage, only healthcare personnel who are working in a sterile field or who may be exposed to high velocity splashes, sprays, or splatters of blood or body fluids should wear these masks. N95 masks may be reused, unless soiled or wet.*

    *Source: CDC.gov

  • What is a facemask and who should wear one?

    The role of facemasks, or surgical masks, is for patient source control, to prevent contamination of the surrounding area when a person coughs or sneezes.? Patients with confirmed or suspected COVID-19 should wear a facemask until they are isolated in a hospital or at home. As of April 1, all patients, staff, and visitors will be asked to wear a mask at all times.*

    *Source: CDC.gov

  • Should I wear a mask everywhere I go?

    It is critical to emphasize that maintaining 6-feet social distancing remains important to slowing the spread of the virus.  The CDC is additionally advising the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.  Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

    The cloth face coverings recommended are not surgical masks or N-95 respirators.  Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.*

    *Source: CDC.gov

  • How are you managing PPE? Do you have enough PPE?

    While we currently have enough PPE available for our staff, we are following CDC guidance for the reuse and conservation of PPE where appropriate. The safety of our team members is always of the utmost importance to us, and we work within strict parameters for the use of medical-grade PPE for the protection of our frontline caregivers. LCRH's materials management team tracks daily usage and identifies areas of higher than expected use. This information is then used to implement additional conservation strategies tailored to specific patient care areas such as hospital units or outpatient facilities. Inventory tracking within our hospital also assists in confirming PPE deliveries and optimizing distribution of PPE supplies across all of our facilities.

 

Understanding the Coronavirus and Testing for COVID-19

  • What are the symptoms of COVID-19?

    Patients with COVID-19 have reportedly had mild to severe:

    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Fatigue
    • Muscle or body aches
    • Headache
    • New loss of taste or smell
    • Sore throat
    • Congestion or runny nose
    • Nausea or vomiting
    • Diarrhea
    Look for emergency warning signs for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:
    • Trouble breathing
    • Persistent pain or pressure in the chest
    • New confusion
    • Inability to wake or stay awake
    • Bluish lips or face
  • Are there different strains of coronavirus?

    Yes, there are seven different coronaviruses known to infect humans.

    • Four of the seven coronaviruses are very common, more mild (similar to the common cold), and most people will be infected with at least one of them in their lifetime. Healthcare providers test for these common coronaviruses routinely, and no public health measures are needed to address these common coronaviruses. People infected with the common coronaviruses can avoid passing them to others by covering their coughs and sneezes, cleaning their hands frequently and containing germs by staying home when ill.

    • Three of the seven coronaviruses are rare and can cause more severe illness; this includes COVID-19. Testing for this virus can only be done at CDC; healthcare providers are not able to test for this virus independent of the public health department.

  • What should I do if I have traveled to an area with the infection and feel sick?

    If you have developed a fever or respiratory symptoms and believe you have had exposure to a known case or traveled to an area with community spread, isolate yourself from others in your home right away and contact your healthcare provider BY PHONE to describe your symptoms and any recent travels BEFORE going to a local healthcare facility.

  • How do I get tested for COVID-19?

    At this time, tests for COVID-19 require a provider order. Visiting a provider does not necessarily mean you need testing or that you will receive testing. Your provider will follow all appropriate guidelines from the Centers for Disease Control and Prevention (CDC) and the Kentucky Department of Health to determine if testing is recommended based on your symptoms and recent travel history.

  • What are the qualifications for being tested for COVID-19?

    Someone may be a candidate for testing if he or she has:

    1. A fever and cough or shortness of breath AND has been in close contact with a laboratory-confirmed COVID-19 case; or
    2. A fever and cough or shortness of breath and a history of travel from affected geographic areas; or
    3. A fever and cough or shortness of breath requiring hospitalization with no other source of infection.
  • Can I pick up or buy a test kit for COVID-19?

    No. At this time, tests for COVID-19 require a provider order and are not commercially available to the public.

  • What do I do if I’ve been exposed to someone with a confirmed case of COVID-19?

    If you have been exposed to someone with a confirmed case of COVID-19, you should self-monitor for fever or symptoms of respiratory illness for 14 days. If you begin to experience fever or symptoms of respiratory illness, and they are mild enough that you can manage them at home, you should remain at home in isolation. For details about how to correctly perform home isolation, tips for managing your illness at home with family members, and guidance on when you can discontinue home isolation, please visit the CDC’s website

    If you are not experiencing symptoms, or you are experiencing mild symptoms you can manage at home in isolation, you do not need to seek medical care or testing.

  • I believe I have symptoms of COVID-19. What do I do next?

    I’m experiencing mild symptoms right now, but I’m worried.
    If you are experiencing fever and/or mild symptoms of respiratory illness, you can and should isolate at home during illness. For details about how to correctly perform home isolation, tips for managing your illness at home with family members, and guidance on when you can discontinue home isolation, please visit the CDC’s website.

    Worsening symptoms – I need to see my provider.
    Be alert to any changing symptoms and seek prompt medical attention if your symptoms are getting worse. If you feel you need to visit your healthcare provider, call ahead before you arrive to tell them you’re experiencing symptoms that may be related to COVID-19. This will allow your provider’s office staff to properly prepare for your visit and take the necessary precautions to keep others from being infected or exposed.

    Emergent symptoms – I am having difficulty breathing.
    If you are experiencing a medical emergency, please call 9-1-1 and notify the dispatch agent that your emergency is related to possible COVID-19 symptoms.

    Will I be tested?
    Your emergency medicine provider or primary physician will make this determination based on your symptoms and recent travel history. You may or may not be tested, but your provider will follow all appropriate CDC and Kentucky Department of Health guidelines.

  • How can I protect myself?

    While there is currently no vaccine and no specific antiviral treatment for COVID-19, the best way to prevent infection is to avoid being exposed to this virus and those with the virus can seek medical care to relieve symptoms. There are simple, everyday actions you can take to help prevent spreading germs that cause respiratory viruses. These include:

    • Practice social distancing. Avoid close contact with people who are sick. Close contact is defined as being within approximately 6 feet, or within the room or care area, of a COVID-19 case for a prolonged period of time while not wearing recommended personal protective equipment (PPE). Close contact can also include caring for, living with, visiting or sharing a healthcare waiting area or room with a COVID-19 case. Having direct contact with infectious secretions of a COVID-19 case (such as being coughed on) while not wearing recommended PPE.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
    • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

    If you are sick, to keep from spreading respiratory illness to others, you should:

    • Stay home.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces.