Patient Guide
We are committed to your care.
Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.
Fast facts about your stay.
Support for Caregivers
We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.
Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.
What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:
- What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
- What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
- What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.
If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network
Facts About Your Stay
ATM
For your convenience, an ATM is located on the first level of the hospital near the emergency entrance.
Bedside Shift Report
We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.
Bedside Technology
During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.
Café and Dining
Chatters Café and Grill
Location: Basement Level
Chatters Café offers a wide variety of hot and cold selections, including salads, sandwiches, soups, fresh fruit, and daily chef specials.
Breakfast Hours:
Monday through Friday: 7:00 a.m. to 10:00 a.m.
Saturday and Sunday: 8:00 a.m. to 10:00 a.m.
Lunch Hours:
Daily: 11:00 a.m. to 1:30 p.m.
Dinner Hours:
Monday through Friday: 4:00 p.m. to 6:00 p.m.
Subway
Location: Inside the Cafeteria
Hours:
Monday through Friday:
7:00 a.m. to 8:00 p.m.
Saturday: 8:00 a.m. to 8:00 p.m.
Sunday: 9:00 a.m. to 8:00 p.m.
Baxter's Coffee
Location: First Floor Lobby
Baxter’s Coffee is a local, family owned and operated, coffee shop with a kiosk location in the main lobby of the hospital. Baxter’s sources the finest and freshest green coffee beans available from around the world. Baxter’s offers a variety of specialty brewed coffees, teas, frozen drinks, smoothies, as well as, pastries, donuts, and more!
View the full Baxter's Coffee menu here.
Hours:
Monday through Friday: 6:30 a.m. to 1:00 p.m.
Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria.
Calling Your Nurse
Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.
Cellphones & Video
During your stay, you may see members of your care team using mobile phones. At Lake Cumberland Regional Hospital, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.
Channel Listing for TV
View the hospital television channel guide.
Concerns About Your Care
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:
The Kentucky Department of Public Health
275 E. Main St.
Frankfort, KY 40601
502.564.3970
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, contact your nurse.
Electrical Appliances
For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.
Fire Safety
We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.
Flowers
Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.
Gift Shop
Thee Ark Gift Shop
Location: First Floor Lobby
Discover Thee Ark Gift Shop, an enchanting gift shop nestled in the hospital's main lobby. A whimsical gift, convenience, and snack shop, Thee Ark is your go-to destination for delightful treasures and unbeatable personalized service. Whether it's a special occasion or just to brighten someone's day, Thee Ark offers a diverse selection of gift items, including cards, clothing, specialty balloons, candy, magazines, baby items, books, mugs, and candles. Proudly supporting local businesses in our community, Thee Ark Gift Shop is here to bring joy and convenience to your hospital experience.
Hours of Operation:
Mon. to Fri.: 9:00 a.m. to 4:00 p.m.
Cash, check and credit cards accepted.
Hearing Impaired
We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.
Hourly Rounding
A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.
Housekeeping Services
A daily room cleaning is performed once a day between the times of 7:30am-3:30pm. Any housekeeping needs after that time frame, please send a request to the nursing staff.
Interpreters and Translation Services
Interpreter services are available for patients. Please contact your nurse for assistance.
Lost and Found
For assistance with lost items, please reach out to the Lost and Found Office at 606.305.6713.
Mail and email sent to our website are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.
Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses station or given to your attending nurse. Postage stamps are available in the gift shop.
Medicines
Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
Parking
You can find parking conveniently situated in the multi-story parking garage next to the hospital.
Pastoral Care
If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call. Your loved ones also may fill out a request card in the chapel. A chaplain will address your concerns by the next business day after receiving the request. The chapel is always open for prayer and meditation. It’s located on the first floor, near the registration area. Chapel services are 9:00 a.m. Monday through Friday, and all are invited to attend.
There is a strong link between physical health and spiritual health. Addressing one need and ignoring the other leads to imbalance. For this reason, our Chaplains are ready to provide spiritual care to any of our patients or visitors.
Who is the Chaplain?
Our Chaplains are local clergy who volunteer to be on call for hospital patients. There is a volunteer Chaplain on call each week of the year, including weekends.
How do I request a Chaplain visit?
- Ask your nurse to call the Chaplain for you.
- The hospital operator has the master list of Volunteer Chaplains and can locate one of particular denomination if needed. Your nurse can request this for you.
What other spiritual services are offered?
- Morning devotional and prayer time is Monday – Friday at 9 am in the Chapel. If you are unable to attend, please know that our Chaplains are praying over you, your family and our staff.
- The Hospital Chapel is always open as a quiet haven for prayer and meditation. The Chapel is located in the main lobby of the hospital across from Baxter’s Coffee. If you have any questions about the Chaplain Service, please feel free to call
Melissa Lancaster
Director of Hospitality and Health Ministries
Lake Cumberland Regional Hospital
606.678.3573
melissa.lancaster@lpnt.net
Faith Community Nurses/Parish Nurses
Who are Faith Community Nurses (FCN)?
Parish Nurses/Faith Community Nurses are registered nurses and persons of faith who are committed to helping individuals lead healthier lives. The FCN encourages self-responsibility and wellness but does not provide hands-on nursing care or perform invasive procedures. Individuals who need skilled nursing care are referred to appropriate agencies and services.
What are the Faith Community Nurse Roles?
- Health Counselor: The FCN is available to discuss personal health concerns and serves as a liaison between the individual and other health professionals. The Program has shown that the visibility and availability of a FCN encourages congregations to recognize, acknowledge and seek medical help for symptoms they otherwise ignored or denied.
- Health Educator: Through classes and conferences, the FCN informs the congregation about the correlation of health to lifestyle, personal habits, attitudes and faith. Typical education topics include: Grief, Stress, Nutrition, Exercise, Family Relationships, Prevention Programs (Cancer, Diabetes, Heart).
- Referral Source: The FCN also acts as an advocate for individuals who do not know how to access the healthcare system. The nurse serves as a liaison to a variety of community resources and services. These may include referrals to clergy, physicians, self-help groups, community agencies, legal or financial advisors, therapists, counselors, etc.
- Facilitator: The FCN enlists and trains members of the congregation as volunteers for educational programs, screening, support groups, visitation, and other ministries as needed.
How do I become a FCN?
The Health Ministries Coordinator can help you enroll in an initial training class for Faith Community Nurses. Following the basic orientation classes, ongoing continuing education and peer support is offered through the hospital's Image and Community Nursing Council.
For more information about Faith Community Nursing, please contact
Melissa Lancaster
Director of Hospitality and Health Ministries
Lake Cumberland Regional Hospital
606.678.3573
melissa.lancaster@lpnt.net
Personal Belongings and Valuables
Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Lake Cumberland Regional Hospital cannot be responsible for replacing personal belongings.
Public Restrooms
For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.
Rapid Response Team
You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need. Dial 77 to request this special service. Ask a staff member to learn more.
Smoking
Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on LCRH property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.
If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.
Telephone
All patient rooms have phones. Your friends and family can call your hospital room directly. If you are in a private room or bed number 1, your direct phone number is 606-451 + 5 + your room number. If you are in bed number 2, your direct phone number is 606-451 + 6 + your room number.
If you need to make a phone call, dial 9 + area code + the phone number you want to call. To reach your nurse, use your call button or call the nurse directly using the phone number listed on the whiteboard.
Calling from INSIDE the hospital? Dial the last five digits only.
TV
Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.
Vending Machines
Here you can find beverages and snacks 24 hours a day. Located at the basement level across from Chatter's Cafe.
Visiting Hours
Visiting hours are subject to change. Please ask your nurse for official hours during your stay.
To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.
- General and Pediatric Unit Visiting Hours: 8:00 a.m. - 9:00 p.m.
- Telephone Quiet Time: 10 p.m. - 6 a.m.
- Visits should be brief to avoid tiring the patient.
- When the physician is consulting, or special care is in progress, visitors may be asked to leave the room.
- Observation of all smoking restrictions is required. Lake Cumberland Regional Medical Center is a tobacco-free campus.
- Visitors should not bring food to patients without the approval of a physician.
- Please be courteous to others and keep noise to a minimum.
Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.
For pediatrics patients, one parent or other adult support person is permitted to stay 24 hours a day.
Wifi
Lake Cumberland Regional Hospital offers complimentary Wi-Fi access for your convenience. Connect effortlessly by choosing the "Guest_Access" network without the need for a password. Simply accept the terms and conditions and enjoy seamless browsing during your visit.